Facts about Betika


Below are the facts you need to know about Betika,how to register,deposit money,bet,withdraw and customer care contacts:


Customers will incur charges when using SMS services. We keep these as low as possible, currently at Kshs. 2 for each SMS you receive from us on any of the participating networks. The minimum bet amount is Kshs. 49 for single bets and multibets. Jackpot betting is at a fixed stake of 100 Betika Points + Kshs 10.


All football bets will be settled on 90 minutes’ play (also referred to as Full-time and normal time). This denotes the period of play which includes time added by the Referee for injuries and other stoppages. This does not include scheduled extra time, or Penalty shoot-outs, if played.

In matches where penalty shoot outs or extra time are due to take place, all bets are settled on 90 minutes unless an Outright price is specifically requested and confirmed at the time the bet is placed.

Where Betika have not quoted prices on a match, any single bet on that match will be void and treated as a non-runner in multiple bets.

If any team starts a 90-minute competitive game with less than 11 players, all bets on that match will be made void.


Bets can only be placed on the outcome of a future event, unless we are offering special ‘betting in-running prices’ for that event. If Betika mistakenly accepts a bet for an event that has already started then the bet will be void and your stake returned, except in the following circumstances:

  • Where bets are taken after the start of an event, bets will stand if nothing has happened which would significantly alter the chances of the selection winning or losing.

All bets placed after the result of an event is known will be void win or lose.

Internet bets include bets placed on any of our remote channels including our www.betika.com website and via SMS. In the case of such bets, the bet is struck when a bet id or receipt exists in our back end systems or database. We may refuse to take bets placed if they are deemed wrong or mistaken.


You can cancel a bet ten(10) minutes after placing that particular bet. This should be before the kick-off time of a match(es) selected in that bet. The maximum number of bets that can be cancelled in a day is three(3). However, any new user cannot cancel their first 3 bets.

To cancel a bet on SMS, send CANCEL#BET ID to 29090. You can also cancel a bet by logging into the website, www.betika.com, ‘My Bets’ then select the particular Bet ID you want to cancel, click on “Cancel Bet’ and then confirm.


Betika has the right to recover from you any amount overpaid and has your authority to adjust your account to reflect the true outcome and rectify the mistake. An example of such a mistake might be where a price is incorrect, a bet is late (see Acceptance and Validation of Bets), where a maximum payout limit has been reached and paid out erroneously or where we enter a result of an event incorrectly.


If you have a complaint; you can email customer support on [email protected] and if your query or complaint is not resolved, you can ask for the matter to be escalated to the Head of Betting Operations. The Head of Betting Operations will investigate and contact you back with a resolution within 48 hours. You will be given the name and status of the people to whom your query/complaint has been referred. If you remain dissatisfied, we may agree with you to refer the matter to an independent third body for arbitration.

Betika will at all times apply best efforts to resolve a reported matter promptly.

If you have a query with regard to any transaction, you may also contact Betika at [email protected] with details of the query. Betika will review any queried or disputed transactions.

If for some reason you are not satisfied with the resolution of the complaint by the Company, you can complain to the Betting Control and Licensing Board (“BCLB”). Kindly note that by contacting the BCLB you are confirming that you have not breached any of the Betika Terms and Conditions as agreed to by you upon registration to our service.

In all other times where a dispute arises, parties shall refer the matter for Arbitration by a single arbitrator agreed by the parities where the chosen venue shall be Nairobi. Where there is no agreement each party shall appoint an arbitrator and the nominated arbitrators shall appoint a single arbitrator and where they are unable to agree the Chairman for the time being of the Kenyan Chapter of Chartered Institute of Arbitrators shall appoint one.

Offensive or rude language, as well as malicious or damaging comments, will not be tolerated while contacting our staff or while discussing our products and services in any media, social network or forum. Any infringement of this policy will result in a suspension of the Account or in every additional action as may be required in order to ensure compliance.


Betika makes every effort to ensure that we do not make errors in accepting bets. However, if as a result of human error or system problems a bet is accepted at a price (which includes the odds, handicap provisions, and other terms and conditions or details of the bet) that is:

materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then Betika will pay winnings at the correct price.

To establish the correct price Betika will consider prices available in the general market at the time the bet was made, including the prices offered by other bookmakers operating in the same market.

Examples of circumstances where this would apply are:

  • the price is recorded as 100-1 when the price on offer in the general market is 10-1
  • the margins for handicap betting have been reversed

If a bet is accepted in error by Betika on an event or outcome for which no Betika prices are available, the bet will be void and your stake returned.

A bet accepted on the website or via SMS does not constitute a legally binding contract between the customer and us. The prices we offer on all outcomes on display on this website take the form of an advertisement rather than a contractual term. If we offer mistaken prices, then we are entitled to decline any bet placed at those prices at any time. In such instances we will void the bet and return the stake money.

Any results or scores displayed on the site for example during betting in play are for guidance purposes only.

  1. FRAUD

Betika will seek criminal and contractual sanctions against any customer involved in fraud, dishonesty or criminal acts. Betika will withhold payment (including but not limited to possible payouts and bet amount) to any customer where any of these are suspected.

The customer shall indemnify and shall be liable to pay to Betika, on demand, all costs, charges or losses sustained or incurred by Betika (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from the customer’s fraud, dishonesty or criminal act.


All prices are subject to change and may, on occasion, be restricted to certain stake levels. The prices offered via our different business channels may vary. For example, our betting shops may offer slightly different prices from those available on this website or available by SMS.


In the case of Football and other Sports, bets are settled on the official result published by the relevant event managers or result handlers 3 to 24 hours after the match/event is finished.


“Void Bet” means the bet is nil or invalid. This occurs when an event is postponed/cancelled, or when it has started but not finished within the period specified in our policy.
If a game has been cancelled or postponed there is always a 24 hours wait until the match will be set as void. Once the match has been set as void (with odd 1.00) the rest of the winning ticket will then be paid out.

If a selection in a single bet is made void the stake will be returned.

Void selections in multiple bets will be treated as non-runners and the stake will run onto the remaining selections in the bet.


We reserve the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred:

  • the integrity of the event has been called into question
  • the price(s) or pool has been manipulated
  • match rigging has taken place

Evidence of the above may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels. A decision given by the relevant governing body of the sport in question (if any) will be conclusive. If any customer owes any money to Betika for any reason, we have the right to take that into account before making any payments to that customer.


What is meant by ’90-minute Betting’, ‘Full Time’ and ‘Normal Time’?

Adult football matches are played over a 90-minute period, and this period can be called ’90-minutes’, ‘Full Time’ or ‘Normal Time’. All football bets, unless specifically stating they are for Outright, To Qualify, Extra Time or Penalties markets, will be settled on the result after Normal Time (90 minutes).

During the game, the referee may stop the game for short periods for substitutions, or if a player gets injured, and at the end of each 45-minute half the referee adds however many minutes he feels is required to account for any of these stoppages. This additional time is called “Injury time”.

Full Time and Normal Time are terms for the full 90-minute period, plus any ‘Injury Time’ that the referee chooses to add. Full Time and Normal Time DO NOT include Extra Time.

Some matches may have a FT period of eighty (80) minutes or LESS as per FIFA regulations. Such matches include; U/16, U/17, Women Seniors etc.


If a match is abandoned after it has commenced, all bets on that match will be made void except where settlement has already been determined. For example, where the first goal has been scored by a named player the First Goal scorer and Time of First Goal markets, amongst others, will stand.


A postponed match is void unless it is re-scheduled to commence within 24 hours of the original start time and this is confirmed within 12 hours of the original start time. In such circumstances where (a) void match(es) is/are included in an accumulator the bet will be settled on the remaining selections.


All prices are subject to fluctuation up to the kick-off. All football bets will be settled using Betika online ( www.betika.com )prices at the time the bet is placed.


Where we offer various betting opportunities from the same match (e.g. correct score, first player to score etc.) these cannot be combined in accumulative bets where the outcome is related (except where special fixed prices are available).

Where an accumulative bet of this type has been accepted in error it will be settled by equally dividing the stake unit where the related outcomes clash.


If the result is not immediately available from an official channel, then the result published by the official governing body immediately the match/event is finished will be used for settling purposes. Any subsequent corrections or amendments to this result will not apply for settlement purposes. Betika will settle all bets rapidly but because of time differences, for some events, bets may be settled overnight or with some delay.


    1. Minimum Bet Amount: The minimum betting amount for a single/multi bet is Kshs49
    2. Maximum Bet Amount: The maximum betting amount for a single bet is Kshs 20,000.
    3. Maximum Bet Amount: The maximum betting amount for a multi bet is Kshs 20,000.
    4. Maximum Bet Amount: The maximum betting amount for a Jackpot bet is 100 Betika Points + Ksh 10.
    5. Maximum Bet Amount for Live bets: The maximum betting amount for a live bet is Kshs 10,000. Between 1:00 AM – 8:00 AM it’s Kshs 5,000.
    6. Maximum Single Bet Winning: The Single bet winning amount is limited to Kshs 1,000,000
    7. Maximum Multi bet Winning: The Multi bet winning amount is limited to Kshs 1,000,000
    8. Maximum Aggregate Winning (maximum payout): The Maximum winnings amount per customer per day is limited to Kshs 1,000,000

We reserve the right to close/freeze any customer account or refuse to take bets from any customer. In this event of account closure, the full value of any customer funds will be returned as soon as applicable

Should you attempt to withdraw funds that were deposited but not used for wagering, the Company may levy a processing fee of 10% upon such withdrawals. Additionally, should these transactions be deemed suspicious, the Company will report the activity to the appropriate authority and the player may lose these funds.


Anyone above 18years of age can play as many times as they desire but within the daily limits on bet values and payouts set aside in our Terms and Conditions

Registration: Simply SMS “BETIKA” to 29090. You will receive a confirmation message from 29090 confirming that you are now registered and ready to bet. You can also dial *644# or visit www.betika.com to register.

Betika Account Top-up M-PESA: To top up your Betika Account, go to the Mpesa Menu, Lipa na Mpesa, go to pay bill number enter business number 290290, account no. BETIKA and enter the amount you wish to deposit. You can also deposit online at www.betika.com. Once you’ve logged in, click on ‘Deposit’, enter amount and then click on ‘Top Up Now’. You can also top-up by dialing *644#.

AIRTEL TOP-UP: To top up your Betika Account, go to your Airtel SIM tool kit menu, Select Airtel Money, Select Make Payments option, choose others, then select Paybill, Key in BETIKA as the business name, enter the amount, key in the PIN and finally write the reference as BETIKA. You will receive confirmation from Airtel Money and from Betika to confirm the transaction.

Balance: To check your balance, SMS the word BALANCE to 29090. To check your bonus balance, SMS the word BONUS to 29090. You can also view your balance by login into www.betika.com or dialing *644#.

Placing Bets:

The minimum bet amount is Kshs 49 and the maximum limit is set in the terms and conditions.

There are three possible results in any football match:

1 – Home Team wins

X – Draw result

2 – Away Team wins

To bet on your team, SMS BETIKA to 29090 and you will receive current football match fixtures and their ODDS. To receive more games simply SMS BETIKA to 29090. The more you SMS the more games you receive.

You can also visit the Betika website www.betika.com and identify the game you wish to bet on.

Types of bets:

Single Bet: Place bet in this format; GAMEID#PICK#AMOUNT

e.g. GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)

to bet on this match, SMS 123#1#200 to 29090

Multi Bet: Place bet in this format; GAMEID#PICK#GAMEID#PICK#AMOUNT

e.g. GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)

GAMEID 456 Manchester United vs Chelsea ODDS (1=2.87 X=4.13 2=3.90)

to bet on this match, SMS 123#1#456#X#200 to 29090

Double Chance (DC): Possible outcomes – 12, 1X, X2 Pick Format: DC12 DC1X DCX2

GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)

Single Bet – Place bet in this format: GAMEID#PICK#AMOUNT

E.g. 123#DC1X#200

GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)

GAMEID 456 Manchester United vs Chelsea ODDS (1=2.87 X=4.13 2=3.90)

Multi Bet – Place bet in this format: GAMEID#PICK#AMOUNT

E.g. 123#DC1X#456#DC12#200

Goal Goal (GG) Both teams score

No Goal (NG) No team scores or only one team scores:

GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)

Single Bet – Place bet in this format: GAMEID#PICK#AMOUNT

E.g. 123#GG#200


GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)

GAMEID 456 Manchester United vs Chelsea ODDS (1=2.87 X=4.13 2=3.90)

Multi Bet – Place bet in this format: GAMEID#PICK#AMOUNT

E.g. 123#GG#456#NG#200

Over/Under 0.5//1.5/2.5/3.5/4.5/5.5:

Over 2.5 (ov25) over 3 goals scored

Under 2.5 (un25) under 2 goals scored

GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)

Single Bet – Place bet in this format: GAMEID#PICK#AMOUNT

E.g. 123#ov25#200 123#un25#200

GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)

GAMEID 456 Manchester United vs Chelsea ODDS (1=2.87 X=4.13 2=3.90)

Multi Bet – Place bet in this format: GAMEID#PICK#AMOUNT

E.g. 123#ov25#456#un25#200


GAMEID#HtFt(Halftime Pick Fulltime Pick)#AMOUNT

GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)


Correct Score

Game ID#ftcspick#Amount

e.g. 3214#ftcs23#100

Draw No Bet

Picks: DNB1/DNB2


GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)


First Half

Picks: HT1/HT2


GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)


First Half – Both Teams to Score



GAMEID 123 Arsenal vs Liverpool ODDS (1=2.54 X=3.47 2=3.10)


Winners’ Notification: Winners will receive an SMS notification of their winnings and have it deposited in their BETIKA account a few minutes after the game ends. The extra minutes allows us to validate the results and post them on our website www.betika.com

Withdraw: To withdraw, send WITHDRAW#AMOUNT to 29090. You can also withdraw on www.betika.com . Once you are logged in, click on withdraw, enter amount and click on ‘withdraw now’. You can also withdraw through dialing *644#. Minimum withdrawable amount is Kshs. 50. Maximum withdrawable amount per day is Kshs. 50,000. Kindly note you are not able to withdraw your bonus apart from the Jackpot bonus. Withdrawal charges are as follows:

Kshs. 50 – 2,499 (15) Kshs. 2,500 – 70,000 (33)


To stop receiving promotional messages from BETIKA, SMS the word ‘STOP’ to 21169.

  1. Weekly Jackpot

Players will be deemed to have accepted these terms and conditions and agreed to be bound by them when entering this competition

  • The bet amount is fixed at 100 Betika Points + Kshs. 10.
  • Maximum Jackpot bets are unlimited.
  • The Weekly Jackpot prize is fixed at Kshs. 2 million with bonus prizes for 11/12 & 10/12 outcomes.
  • The Jackpot is based on twelve (12) pre-selected football events which will kick off every Weekend. These games will be available on www.betika.com and can also be accessed on SMS by sending JP to 29090.
  • To place a bet on SMS, send JP#pick1pick2pick3….pick12 to 29090. E.g. JP#112X1XX22112 to 29090.
  • At the end of the last match in the Jackpot list, once the correct outcomes of all the 12 matches have been acquired, the Jackpot winner(s) will be the ones who have predicted 12/12.
  • Jackpot bets are accepted five (5) minutes before the scheduled kick-off of the first football match of the Jackpot.
  • The Jackpot amount is to be divided equally amongst all the Jackpot winners
  • Where one or more jackpot game is cancelled, an official public draw shall be carried out within 72 hours from the time of cancellation, to determine the result of the missing game result.
  • If a match is abandoned or postponed from its scheduled date/time but is then rescheduled to take place no later than the advertised kick-off time of the last match on the list, then provided the match is played to completion at the re-arranged time, all selections will stand.
  • In all cases of postponements, cancellations, suspensions of matches, the local date and time of the event is taken into account (local time). The official kick off of every match is the last officially publicized time by Betika. Therefore, any subsequent time publicized, supersedes any previous and is henceforth considered the new official kick off time of the match.
  • The presence of an authorized BCLB officer, shall ensure authenticity of the draw.
  • Betika will use each winner’s, and each entrant’s personal details for the purpose of administering this competition. By entering this competition players agree that Betika and its business partners may use the details provided by the player to contact them about its products and services and for marketing purposes.
  • All 3-way jackpot bet selections should be confirmed before placing a bet, as once submitted, jackpot bets cannot be cancelled, amended or refunded.
  • The official results of the Free Jackpot will be announced on the website www.betika.com and all available Social Media platforms. You can also get results on SMS by sending JP#RESULTS to 29090.
  • After a period of three (3) months from the draw of the winning bet combination, any prize claim is void.
  1. BONUS

Betika bonus scheme is currently available for the following users:

  • Bonus Bet Rule: Minimum Total Odds is 4.99 on both single and multibets. The maximum possible win for a bet placed using bonus is Kshs 20,000.
  • Registration bonus. New users who register to Betika through SMS by sending the keyword Betika (or any other assigned keyword) to 29090, through the website www.betika.com or by dialing *644# will be awarded Kshs. 25 bonus.
  • Top up you Betika Account with Kshs. 500 and above and get Kshs. 50 bonus. This top-up bonus is awarded only once per day.
  • Apart from Jackpot Bonus, any other bonus awarded cannot be withdrawn. However, bonus winnings derived from the bets placed successfully with the bonus can be withdrawn.Please note that all unclaimed bonuses will expire in 3 months.

Accumulate Betika Points by placing bets on games with a minimum total odd of 3.00 Earn Double Betika Points during Kumekucha na Betika by placing bets with a minimum total odd of 3.00 between 5am-8am everyday.

How to calculate your Betika Points:

  • Minimum total odd of 3.00 on bet placed
  • Normal Betika Point award = (Total Stake X Total Odds)/100
  • Double Betika Point award = (Total Stake X Total Odds)/50
  • Points accumulated can be redeemed by sending redeem#1000 to 29090 to redeem 1000 points for Kshs 50 bonus. The maximum points that can be redeemed in a day is 1000.
  • 100 betika points can be used to place bets on the Weekly Jackpot.
  • Points’ validity period will be determined by Betika from time to time.
  • The maximum daily points that can be earned by one user is 1000 Betika Points.
  • Bets placed using bonus DO NOT earn you points.
  • Cancelled bets DO NOT earn you points.
  • Jackpot bets DO NOT earn you points as well.
  • To check your Betika Points balance, Sms BETIKAPOINTS (without any spaces between the words) to 29090, login to www.betika.com or dial *644#.

Alternatively, use 22Bet to place your bets because it has higher odds.to register for 22Bet,click on this link