Call Center Agent Jobs Kenya – Ecommerce (20K)


Our client is an American owned company that provides an online shopping platform for quality ICT products.
They are looking to recruit a vibrant and results oriented Call Centre Agent who will handle customer enquiries in a timely manner.

Location: Nairobi
Salary: 20,000 + Incentives

Call Center Agent Job Responsibilities

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Qualifications for the Call Center Agent Job

  • A university degree in marketing or any related field
  • At least 1year of Customer Service Experience.
  • Presentable & Should be a fast thinker
  • Quality Focus.
  • Problem Solving.
  • Market Knowledge.
  • Documentation Skills.
  • Listening skills.
  • Telephone Skills.
  • Resolving Conflict.
  • Analyzing Information.
  • Multi-tasking

How to Apply
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Call Center Agents – Ecommerce) to [email protected] before Monday 29th May, 2017