Customer Care Services Course Admission Requirements in Kenya


Customer care course is one of the most marketable programs for diploma and certificate students. Admission requirements by colleges offering the program differ from one college to the other.

If you want to pursue customer care services course in Kenya, here are universities offering it and admission requirements:


Examination Body: ICM.Duration : Months (1 terms)

Entry Requirements : KCSE D (PLUS) & above

Mode of study : Open and Distance learning.


Registration 2,000
Student ID 400
Tuition Fee 14,000
Internal Examination 500
External Examination 26 Pounds

Website link:

Graffins College Diploma in Front Office Management & Customer Care Service Admission Requirements

  • Kenya Certificate of Secondary Education (KCSE)Average Grade C or equivalent, or less
  • Persons Aged 18 and above who have been employed in the field of Front office or Customer Service for a minimum of 6 Months
  • Those with other qualifications and working experience will be considered on an individual basis.
  • Admission to the program is subject to the approval of Graffins College Academic Board.

Website link:

Kenya Institute Of Management Diploma in Office Management Admission Requirements

Module I

– KCSE Mean grade C-; with D+ in English and Maths/Accounting/Business Studies/Economics/Commerce

– Division II in KCE

– One Principal Pass at the KACE

– Completion of KNQA Level 5

– A certificate of experimental learning issued by KNQA

– University students

Fee – 30,000/-

Module II

– A degree from a recognized institution

Fee 35,000/-

Module III

– Progression from Module II

– No direct admission

Fee 35,000/-

Module IV

All students are expected to:

– Write a research project in the area of specialization (6 months)

– Participate in attachment process (8 – 12 weeks)

Fee 10,000/-

Website link: